DM
Donna M
1 reviews | Active since Feb 2015
21 Aug 2019, 16:57
Warning!!! STAY AWAY FROM LEWIS
Good people do not buy from Lewis, the problems that you have to deal with is so humiliating to you as the customer and the staff is so unprofessional. Once they got what they wanted out of you, they just do not care anymore. Your problems remains yours irrespective whether you have a warranty, guaranty or a maintenance plan. Please people spare yourself the misery of dealing with Lewis!!!!
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Replies (3)0
Replies (3)
Lewis Stores's replyOfficial
22 Aug 2019, 09:05We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 651513
Our reference number is: 651513
Lewis Stores's reply22 Aug 2019, 09:05
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 651513
Our reference number is: 651513
DM
Donna M's updateReviewer Update
23 Aug 2019, 04:39Thank you and I appreciate your response.
I hope to hear from you soon regarding the outcome of the investigation.
I hope to hear from you soon regarding the outcome of the investigation.
DM
Donna M's update23 Aug 2019, 04:39
Reviewer Update
Thank you and I appreciate your response.
I hope to hear from you soon regarding the outcome of the investigation.
I hope to hear from you soon regarding the outcome of the investigation.
DM
Donna M's updateReviewer Update
29 Aug 2019, 08:43Here is an update...
A guy from Swartland Electries came out to Yesterday, as he stated to me phonically he went to house number 11 and saw that the house was empty and there was a for sale sign outside the house but he went to go knock on the door and nobody answered. Then he tried to contact Ms Davids and she did not answer her phone and at this point, he decided to leave Vredendal.
Yes, the gentleman is correct the house next us is empty but we stay on the same property and you can see that we are part of the house, surely at this point the gentleman from Swartland Electies could have come and asked what is going as I have arranged for my mother to be there and she waited like a fool from 8 am for him.
When Ms Davids saw the missed call on her phone she immediately messaged me and asked to call this was at 15:31. Ms Davids is also working and could not answer her phone at that time as she was busy with a client. This is when I called the gentleman on the following number *** from Swartland Electries, he stated that he went house but it was empty and he could not go to the house on the same property as he went to house number 11 and that he did call Ms Davids but she did not answer her phone and he will turn around and come to Vredndal as he is by Trawel now!
I asked the gentleman why didn't he go to Lewis in Vredendal to report this to them as we logged a complaint as they know we were waiting on him and they could not give a time, his response was he was there in the morning. With this in mind, does the gentleman not give Lewis feedback as he was called by Lewis to investigate our complaint. This is unacceptable and unprofessional. Both and Lewis and Gentleman from Swartland Electies know that we are waiting for him since last week and now there is no way forward and it is like no one cares because it is not their problem.
Also, we are still waiting for feedback as promised by the Head Office of Lewis.
Frustrated Customer.
A guy from Swartland Electries came out to Yesterday, as he stated to me phonically he went to house number 11 and saw that the house was empty and there was a for sale sign outside the house but he went to go knock on the door and nobody answered. Then he tried to contact Ms Davids and she did not answer her phone and at this point, he decided to leave Vredendal.
Yes, the gentleman is correct the house next us is empty but we stay on the same property and you can see that we are part of the house, surely at this point the gentleman from Swartland Electies could have come and asked what is going as I have arranged for my mother to be there and she waited like a fool from 8 am for him.
When Ms Davids saw the missed call on her phone she immediately messaged me and asked to call this was at 15:31. Ms Davids is also working and could not answer her phone at that time as she was busy with a client. This is when I called the gentleman on the following number *** from Swartland Electries, he stated that he went house but it was empty and he could not go to the house on the same property as he went to house number 11 and that he did call Ms Davids but she did not answer her phone and he will turn around and come to Vredndal as he is by Trawel now!
I asked the gentleman why didn't he go to Lewis in Vredendal to report this to them as we logged a complaint as they know we were waiting on him and they could not give a time, his response was he was there in the morning. With this in mind, does the gentleman not give Lewis feedback as he was called by Lewis to investigate our complaint. This is unacceptable and unprofessional. Both and Lewis and Gentleman from Swartland Electies know that we are waiting for him since last week and now there is no way forward and it is like no one cares because it is not their problem.
Also, we are still waiting for feedback as promised by the Head Office of Lewis.
Frustrated Customer.
DM
Donna M's update29 Aug 2019, 08:43
Reviewer Update
Here is an update...
A guy from Swartland Electries came out to Yesterday, as he stated to me phonically he went to house number 11 and saw that the house was empty and there was a for sale sign outside the house but he went to go knock on the door and nobody answered. Then he tried to contact Ms Davids and she did not answer her phone and at this point, he decided to leave Vredendal.
Yes, the gentleman is correct the house next us is empty but we stay on the same property and you can see that we are part of the house, surely at this point the gentleman from Swartland Electies could have come and asked what is going as I have arranged for my mother to be there and she waited like a fool from 8 am for him.
When Ms Davids saw the missed call on her phone she immediately messaged me and asked to call this was at 15:31. Ms Davids is also working and could not answer her phone at that time as she was busy with a client. This is when I called the gentleman on the following number *** from Swartland Electries, he stated that he went house but it was empty and he could not go to the house on the same property as he went to house number 11 and that he did call Ms Davids but she did not answer her phone and he will turn around and come to Vredndal as he is by Trawel now!
I asked the gentleman why didn't he go to Lewis in Vredendal to report this to them as we logged a complaint as they know we were waiting on him and they could not give a time, his response was he was there in the morning. With this in mind, does the gentleman not give Lewis feedback as he was called by Lewis to investigate our complaint. This is unacceptable and unprofessional. Both and Lewis and Gentleman from Swartland Electies know that we are waiting for him since last week and now there is no way forward and it is like no one cares because it is not their problem.
Also, we are still waiting for feedback as promised by the Head Office of Lewis.
Frustrated Customer.
A guy from Swartland Electries came out to Yesterday, as he stated to me phonically he went to house number 11 and saw that the house was empty and there was a for sale sign outside the house but he went to go knock on the door and nobody answered. Then he tried to contact Ms Davids and she did not answer her phone and at this point, he decided to leave Vredendal.
Yes, the gentleman is correct the house next us is empty but we stay on the same property and you can see that we are part of the house, surely at this point the gentleman from Swartland Electies could have come and asked what is going as I have arranged for my mother to be there and she waited like a fool from 8 am for him.
When Ms Davids saw the missed call on her phone she immediately messaged me and asked to call this was at 15:31. Ms Davids is also working and could not answer her phone at that time as she was busy with a client. This is when I called the gentleman on the following number *** from Swartland Electries, he stated that he went house but it was empty and he could not go to the house on the same property as he went to house number 11 and that he did call Ms Davids but she did not answer her phone and he will turn around and come to Vredndal as he is by Trawel now!
I asked the gentleman why didn't he go to Lewis in Vredendal to report this to them as we logged a complaint as they know we were waiting on him and they could not give a time, his response was he was there in the morning. With this in mind, does the gentleman not give Lewis feedback as he was called by Lewis to investigate our complaint. This is unacceptable and unprofessional. Both and Lewis and Gentleman from Swartland Electies know that we are waiting for him since last week and now there is no way forward and it is like no one cares because it is not their problem.
Also, we are still waiting for feedback as promised by the Head Office of Lewis.
Frustrated Customer.