Waiting three full month's for TV Claim through Mornach insurance

Good day Claire,

Re: Miss Ntozinhle Penelope Mahlobo - ID ********** 693085

It has came to my attention that I have submitted all the documents required for my item that I claim for on 4 January 2018. It is so disappointed that my mother still has no TV that I had an insurance and which I still pay for every month. Now I need this to be resolved otherwise I am taking Futher steps to skirt this matter out and as a customer I think I am not treated fairly and now I am tired of waiting for nothing.

I will bring the item to the store myself and I am going to blind copy your compliance officer together with the ombudsman for Lewis and I will even go to hello Peter with this matter and Monarch Insurance will be copied as well.

I look forward to hearing from yourselves as urgently as possible before this goes out of hand, I requested my older sister to bring the TV in as we do not have a safe place to keep and now we afraid that it will become damaged.

I am so disappointed with Lewis after this long and good relationship that my mother has to stay and wait for three months with pending claim from the store and the so called Monarch Insurance company through Lewis is not treating their customers fairly. Now I will take their TV back to the store coz I don't want something that is not working at home we do not have storage