VERY VERY UNHAPPY CUSTOMER - LEWIS STORES

I bought a lounge suite from Lewis Stores in Athlone, Cape Town on the 26 June 2024. They promised delivery for the same day but did not do so. They instead delivered on the 27th June. I was not home at the time and my kids took in the stock. When I got home and inspection one of the couches was damaged. I called the store from the 28th June and only got through to them on the 1st July. On the 1st of July they promise replacement for the couch and today on the 08th July I am still waiting. I have be phoning them everyday since the 1st and everyday they promise delivery for the next but did not do so. I have asked for names and management only to have the phone banged in my ear every time. The sales lady who sold me the item refuses to contact me back, I have left her numerous messages asking when the stock will be replace but no feedback from her. When I asked to lay a complaint by the manager the people answering the phone just says I cant complain the manager is busy and puts the phone down. When eventually reaching the manager she made an annoyed sound in my ear and banged the phone in my ear. I am still waiting my replacement as the store is refusing to deliver