Very unhappy Lewis customer

On Friday the 30th August I missed 2 calls by the Lewis Accounts dept, Saturday Morning I gave them a call back and explained to the accounts Dept that my Capitec Account has been hacked and I will come in on the Monday to Arrange payment, on Friday the 6 August a lewis bakkie and a accounts lady arrived at my work telling me that I should make a immediate cash payment or they will have to go to my house and take my possessions due to non payment, I then tell the Accounts lady that I did call the accounta dept to make arrangements for payment , the lady then called the accounts dept to verify and the lady on the other side said I neva contacted her , now I've got phone records proving that I did call, nways I tried to make payment arrangements for this month end and was blunty told that I've got to make payment by Saturday 13pm, I've put in writing that I would make double payment this month to sort out last months shortfall and again was told no, the Saterday morning the Accounts lady called me and starting speaking in a different language not English and demanding cash right on the spot, I told to please speak English and got a other wise reply so I told her can I speak to the lady that came and saw me on Friday at work, I was then asked if I could borrow money from anyone I know to pay my account, now to me this is not fair treatment due to my account been hacked and now I get told not asked in a polite manner to pay my account on the spot and no payment arrangement has been made, how can I pay my account and then get treated like I'm a ********, this is not the 1st time I've had issues with the account dept being Rude to wards me I've asked time and time again ro have my account debited on the 28th of every Month and still Nothing been rectified if that one small thing was done all of this would have not happened, so I would like the Manager of Lewis Head office to call me and to please arrange with me a payment opportunity so that I can be a happy LEWIS customer once again thank you kind regards Warick