Very poor service service experience

I app**** for a credit on the 29th of October 2025 at Lewis Pretorius where I was granted a credit,so on the Friday I went to pay deposit to get what I was granted,so later on my credit was cancelled,as I was waiting for my money then I had to spend the whole day being told that someone need to authorise from head office where else I paid cash.their system and the service is very poor,so I wouldn't like any other person experience the same poor service as I did.