Very disappointed

I bought a defy fridge it hasn't been a year since I bought it but freezing too much and been to protea glen branch to get help since am paying for the insurance as well but am being played. I laid a complaint and they promised to help me so they sent people to come look at the fridge and they found what was wrong with it and they ordered the item that was damaged it will take 3 days to arrive and they will come and put but its been weeks now. A guy called msindisi doesn't even call to give me feedback about the delay instead when I go there he's not there or he's opening nge 12 but still today he's not there, no feedback nothing that time this fridge is really icing am worried that it will ruin the food inside the fridge. Am very disappointed