very bad customer service when it comes to complains and not satifying the customer needs

<p>I bought a flat screen JVC tv at lewis stores in Voortrekker Road Belville.The tv is paid up and i took out insurance and extended guarantee.I bought purchases for the amount of almost R35000,after 6 months the tv started giving problems ,there was no picture i contacted them they collected the tv and send it away for repairs and i waited 3months after they repaired the tv it only lasted for 2 weeks.Thereafter the same story happened. They collected the tv and sent it away again for repairs after many phonecalls from my side i got the tv back after 2 months.Then it lasted a month and the same story happened ,this has been going on for 4 times now.They promised me after three times after repairing it they will replace my tv with a new one after experiencing the same problem everytime as it could a factory fault.</p> <p>yesterday they contacted me informing me that the tv is in for repairs again.I refuse to take that tv back as for i have no benefit of it and it is fully paid .At the moment i do not have a tv so if you could please resolve the matter for me.</p> <p>Thanking you in advance</p>