Very bad customer service

Can Lewis just do something with some of their staff because those people knows exactly how to spoil one’s day, this Thabang guy needs a very serious training when it comes to customer service otherwise Lewis is gonna loose lots of customers because of people like him. There’s no excellent service there at all. Is the second time living that store very angry because of their stinking attitude, this guy apparently was the one who was supposed to recommend a better wood for my mom, so when we were there last week Friday, we were told by the manager that they went to Wolmaransstad and that we should go back again on Monday which is today.

I specifically asked what time should we be there avoiding driving to town again and wasting my petrol for nothing, yet my mom also had to borrow a taxi fare from neighbors coz she’s coming from town. When we get there things went sour, the guy apparently went out unfortunately the manager was not there. We found two ladies sitting,we greeted them and asked if the manager is there they said he went out. So after 2 to 3 minutes they guy walked in Thabang. Then one of the ladies Pinky said here is the guy…then I immediately asked him if he’s that one that went to Wolmaransstad last week Friday, he said yes, then I said okay since the manager is not here we were told that you are the one who’ll recommend a good quality. Then he said is the one that we delivered at first,then I said that one as you know my mom complained about it so is there any better than the one she bought before. Then he started saying things like I don’t know any other one I’m not working with wood why were you told that I’m the one working with them coz I only deal with complains. Then I said I don’t know but the manager told us about you, I then immediately remembered that this is actually the guy that was here last month, when we were at the branch and he also confirmed that he knew about my mom's complain but when I asked him to write down in black and white because his then manager was taking us from pillar to post. He started issues and wanting to justify what he just confirmed. So I asked him is he giving us an attitude just because he knows about my moms complain?

He then said no you are the one who attacked me, I was surprised that how can I attack a person just walk in and need his help. So Pinky said to him why did the manager say you are the one working with wood with a very funny face hey. Then it was me and that Thabang guy exchanging words…my mom tried to say to him that I did not attack him he started giving me attitude, guess what he didn’t care until Pinky says to him that he must go at the back. I’ve never got so upset to think that I wasted my petrol last week Friday and again today. And my mom now has to pay back a taxi fare money for something that was never attended.

Lewis needs to needs to do something about their staff, they need a very serious training of customer service. I don’t mind to volunteer giving them that training for free of course, coz they seem to not care because Lewis ain’t their company and they don’t have shares. As long as they get pains. I’ve been in Lewis stores before but have never experienced such a service before.