Very bad customer service.

Hi I have been having a problem with my fridge, from October 2023,and I'm still paying for,called Lewis and spoke to Phindile at the branch and Rebecca a store manager;with no help. This year 2024,I escalated the matter to head office and spoke to Renatta,she called back and also promised to send technician. Till today no one ever kept that promise and I'm still with a fridge that is giving me problem. As an insurance payer,I need a new Fridge now because what might happen is that,they might send me a technician just to fix for time being,and I would hate to call Again for the same fault.