Very ***********.

My dad purchased a smart tv in 2023 at the Grahamstown Lewis store and took out insurance for it. On the 03 March 2025 the tv displayed no picture only the sound was still playing. We immediately reported the matter to the store they promised to come fetch it which they eventually did on the 5th March. Since then there has been no feedback nothing i tried calling the manager he promised to call us back but till this day no one has called. There is no way we are expected to just sit without a tv that we are in fact still paying for it.