😡😡😡😡😡 Useless service and unprofessional

Am so angry with this store I will never ever buy from them, after 2 and a half years of being a loyal customer and not skipping even 1 payment. I come across a financial situation and apply for a debt counseling so I can pay my debts and also provide for my family. But Lewis store debited my money on the 20 March 2023 after paying them also with debt counsellor. On the 22 March I called them so they can refund my money they said my debt counselor should send them the proposal and they did send on the same day. Now they tell me that they can't refund me because I was late I should have told them the same day that the money was debited or the second day but to my surprise on the 21 March it was holiday and on the 20 March it was national shutdown the only day that I couldn't get help it was the 22 March it was not even 5 days or even a week and when I called on the 22 March they promised to help only if I send the proposal and the proposal was sent the same day so I really don't understand this store but what I know is this store is a ****m. And please stop calling me telling me to come and buy ur furniture coz am done.....