Useless service

Lewis stores is one of the worse stores to buy at. My aunt bought 2 beds on account at bears in paarl. They told us bears is under lewis stores. Ok. We purchased a bed paid fully about 4 yrs ago with the same problem. Both the beds my aunt bought matresses fell apart in the first 2 months and now we are sitting with both beds full of bed bugs. I never had a problem with that stuff in my house. We contacted lewis and we are waiting almost a month now for the agent and the agents manager to contact us. They want us to pay for beds that is really up to no good. Im so furious u cant to find anyone who can help u.