Useless couches & Sale *****

I am so disappointed in Lewis stores. I bought a Alaska corner lounge suite cash in May 2023. By December 2023 the couch already started making a squeaky sound when you sit. At the moment all the brings have come out and that's how damaged the couch is currently. I went into the store to go report it, the lady told me i should take a video of the issues i have and send it to her because right now they dont have transport to go to my house. I didnt send the video because i felt its impossible to record that on a video. Later i submitted a complaint online and i got a call from customer service telling me because i bought the lounge suit cash there is basically nothing they can do. To make matters worse i only found out that day the reason why Lewis stores gave me a discount is because the marked the item as a damaged item just to make a sale, which i knew nothing about.