Urgent Concern Regarding Unprofessional Conduct and Unfulfilled Order

I am writing to express my deep concern regarding the unprofessional conduct and lack of communication from the staff, including the manager, at the Pretoria North branch.

Last week, I placed an order for delivery to Mpumalanga, with the promise of delivery within 3 days. However, it has been over a week, and the delivery has not been made. Despite repeated attempts to communicate with the sales assistant for updates, I have received no response.

Furthermore, upon visiting the store to follow up, I discovered that the manager is unavailable and has not contacted the Mpumalanga warehouse to expedite the delivery. Additionally, the staff seem to be unfami**** with their own systems and processes, making it difficult to track and follow up on orders.

Given the lack of professionalism and failure to fulfill the contract, I am left with no choice but to request the cancellation of the signed contract. However, I am unable to proceed with this request as the manager is nowhere to be found.

I urgently request your intervention in resolving this matter and facilitating the cancellation of the contract. Additionally, I urge you to address the issues of unprofessionalism and lack of communication among the staff at the Pretoria North branch to prevent similar incidents in the future.