UPDATE OUR PAYMNET RECORDS PLEASE!!!!! DO NOT OPEN AN ACCOUNT HERE !!!!!!

I am writing to formally express my concern and disappointment regarding Lewis Stores’ failure to update my payment history with the relevant credit bureaus.

Despite making my monthly payments as agreed, these payments have not been reflected in my credit profile. This ongoing issue is now negatively affecting my credit score and overall financial standing. Furthermore, I have not received any communication from your side, nor has anyone contacted me to explain the delay or provide a solution. This lack of feedback is unacceptable and adds to my frustration.

The failure to update this important financial information is having a real impact on my life, including my ability to apply for other credit facilities. I have fulfilled my obligations — I expect Lewis to do the same.

I request that this matter be urgently investigated and that my account information be correctly and promptly updated with all relevant credit bureaus. Kindly provide written confirmation once this has been done, as well as an explanation for the delay.

Should this issue not be resolved within a reasonable timeframe, I will be forced to escalate the matter to the National Credit Regulator (NCR) and consider lodging a complaint with the Credit Ombud.

I trust that you will treat this matter with the seriousness it deserves and look forward to your swift response.