Unwilling to repair a TV

<p>I have bought a TV from lewis in 2013 and have paid the account in full 2014. I had a problem with the TV and yook it back to the store, the lewis in Kuilsriver said that the store guarantee has not expired. They then booked in the TV for repairs as they said it is just the LED lights that needs to be replaced. For 3 months they have not contacted me and when i called they said the lady that handles that is on leave. I then went to the store the following month and she called the TV repair people to ask where the tv is. The guys at the store in cape town could not find the job number regarding my tv, she then called Johannesburg and they said that the TV job repair number was alocated to them. They searched for the TV and said that they have no record of recieving the TV. I recieved a call today to say that they found the TV but now the TV is not working at all and they can do nothing futher. I have spoken to the manager Sandra Erusmus and said she will get back to me, till today she has not gotten back.</p> <p> </p> <p>They now want to give me back a tv that is not working and when i asked to speak to the manager she said that she will call em back. Im still waitingf. I told them not to deliver the TV back up until it has been repaired or that i have spoken to the manager.</p> <p> </p>