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ZB
Zikhona B

1 reviews | Active since Oct 2019

28 Nov 2022, 12:53

Unsatisfied customer

Opened an account on a Lewis stores earlier this year,I tried changing the debit order date because of I have many expenses on the initial debit order date.The company has been deducting money on the wrong debit order date and now deducting money twice.Not only are they doing that but refusing to return the money as well

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Replies (3)
ZB
Zikhona B's update28 Nov 2022, 14:04
Reviewer Update
Your company has been investigating this since September,I have been calling and complaining monthly on this issue.Now my other debit orders will fall on arrears because of the double payment that was made today.I called head office and sent proof of this,no one has been able to assist me from head office or the branch.I have been told since September that you guys are investigating and dealing with this THIS IS FRUSTRATING
Lewis Stores
Lewis Stores's reply28 Nov 2022, 14:34
Official
Thank you for bringing the above to our attention.
Lewis Stores
Lewis Stores's reply30 Nov 2022, 12:53
Official
Dear Miss Baartman,

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores