Unsatisfied customer

I am an existing client at Lewis, paying my goods very well each monthend, but last week i app**** for credit to get a new bed since my tv installment is coming to an end they quickly sent an sms stating that i qualify for credit, and to go to my nearest store which is Dobsonville branch to submit my documents, and sign relevant papers which i did on that Saturday afternoon before the shop closed, they told me since Monday was a holiday they were going to deliver the bed on Tuesday but ive been waiting all week long still no delivery, the Roodeport branch where delivery is supposed to come from tell a different story every day, the sales assistant lady by the name of Aqua, has helped me in her best powers, but Lewis delivery pple are failing her. Im very very disappointed at the service given this time around, after purchasing the washing machine and television delivery was made same day as they always advertise. I thought i was in good hands, can you improve your delivery Unit at Roodeport store please.