Unsatisfied by Lewis

My father in law bought a lounge suite from Lewis. After only 3 months the suite started giving problems where the structure woodwork started to break . He had reported it on numerous occasions only to be made promises that were never dealt with, the suite has been repaired numerous times and due the numerous complaints from our side we feel unsatisfied with the service received from them . We have insurance on the suite but was told that the insurance does not cover the suite being replaced . This is the worst service we have ever gotten from any retail store .. Yours sincerely A very disappointed customer