UNSATISFACTORY SERVICE

I came to you guys about 3 months ago to complain about my sofas that I bought from you people. I spoke to a consultant called Mthembu, showed him the situation of my sofas since I had the pictures of them on my phone of how they were pealing off Mthembu assured me that my matter will be resolved and the material will be renewed. I called them 2 weeks ago to find out how far on my complain where I spoke to an indian lady she said to me they still looking for the material since it's not leather material... All of a sunday I recieve a call saying that my sofas will be delivered but they can't fix the material and I was gonna have to pay extra for that which mthembu never told me, Besides it wasn't gonna be a problem for me to pay but now they never told me that from the first place... What material were they having difficulties to find in anyways if they were not gonna fix them? Why did you even agree that you were gonna fix them? Because that was my main complain... Now I look stupid WELL I AM VERY SORRY BUT I NEED MY SOFAS FIXED