Unprofessional treatment and **** second hand goods

I bought TV, TV stand. Twin beds and lodge suit. At Lewis everything that was delivered to me turned to be a Secound hand I struggled to get them change they only exchanged after a year. Then still gave me a bad couch I called them it took again weeks to get a new one after that I told them when they delivered that the couch is not gonna last long as it had already tourn they said that's the only couch they have in store unless I'll wait again mind due I waited a year to get an exchange. It's only been a month the couch is torn apart I call then email them even went in store. But the manager of Lewis was so rude even wanted to fight me physically she's so rude and disrespectful because she assumed I'm a foreigner just because I'm very dark in complexion she even called me dirty. I'm calling customer service and emailing but still nothing. So Lewis sells **** staff and refuse to take accountability. I'm so disappointed even the manager disclosed my confidential staff in a store screening for everyone to here.