Unprofessional customer treatment

I have an account with Lewis... I have a debit order which goes through every month on the 25th, so it happened that in December they did not debit from my account(don't know the reason for that) because there was enough funds in my account. Mid January I got a call from Lewis Attredgville to make me aware that my account is in arrears, I told them I will come in store to find out what the problem was, due to personal reasons I was no able to make it.

Same day(24 Jan) later I got a call from Helen to find out my reasons for not being able to come to the store. In the evening,again I got a call from the "manager" who called me from her personal phone.. firstly she was very rude, no introduction or greeting none whatsoever..she didn't even bother to confirm if she was talking to the right person or not. She was so rude to even tell me that "no one was chasing after me when I opened the account, why must she chase me around to pay". Secondly she was shouting at me as if she was talking to a child. Which I found no need for that because I did not refuse to pay.

At this point? I am very not happy and disappointed. Such a bad treatment for one missed payment, to think I had been with them for 3 years now, they've treated me like a ********.

And what I didn't understand is that why was she refusing me to make an eft?saying it will reflect after 3-4 days?she will send someone to my work place to come and collect the money I don't understand

They even come to my work place as if it's been 6 month not paying my accounts 😒