Unprofessional customer service

I had a distressing experience with Lewis Customer Service Team on September 25, 2025. The representative, Precious from Palm Springs, was unacceptably rude and unprofessional. Despite explaining my financial situation and providing context, she made an offensive remark about robbing a bank to settle my outstanding balance. This kind of language is unacceptable in any professional setting.

I'm disappointed in the lack of empathy and understanding shown by the representative. I expect companies to treat their customers with dignity and respect, especially when discussing sensitive topics like financial difficulties.