unprofesional and theft at lewis stores

I have had an account with them since 2021, paying for furniture that w so common it broke within 6 months. But that is not the point. I got retrenched in December and notified my sales agent. Who still called me 2 months later and requested the necessary documents again. As a retrenched customer i was paying insurance for such incidents according to my contract. But to my surprise today 4 months later in my 2nd little uif payment. Lewis debits money, after i was assured that the account will be covered by insurance should i be retrenched. When i call the store im told everyone is new there they don't know what im talking about. Head office there is always no agent available, i ant my money back Lewis stores. What ws i paying for, for 3 whole years, no statement no nothing