Unhappy Lewis store customer

It seems to me that Lewis stores only care about money, though when it comes to customer service they have a huge lack, we complained about damage to our lounge suite, material damage is included in the insurance, its been two weeks and still no word, all we ever get is " we are struggeling to make contact with the repair guy", well I think Lewis Moorreesburg sucks big time and I will surely NEVER recomend anyone to buy furniture there.....ever, I think we learned our lesson the hard way since its not the first time such lack of customer service is experienced by us through this Lewis store in Moorreesburg, LEWIS STORES IS QUICK TO CRY OF THEY DONT GET THEIR MONEY, YET WHEN IT COMES TO KEEPING THEIR CLIENTS HAPPY.............THE AFVERTISING IS ALL LIES