1 reviews | Active since Sept 2024
UNHAPPY CLIENT
I opened an account with Lewis in 2021, upon opening my account (which was done over the phone) an agent helping me told me about the insurance they offer and explained what it covers including that in case of unemployment the insurance will cover. I lost my job in January 2022 and I sent them all my documents as per their requirements, I was later told that the insurance will not be able to pay me as I was dismissed and not retrenched. I then asked them to send me a signed contract where I acknowledge the terms and conditions of our agreement or a voice recording of me acknowledging the terms of the contract or proof of an email sent to me with the contract attached. I have been sent from pillar to post and my account keeps accumulating interests and this affects my credit score
I have been communicating with Nthabiseng who is currently handling my claim and who is very rude. I have not received what I asked for from the company to date , only to be told that my claim is declined and that I agreed to the terms and conditions of the contract. ALL I NEED IS A SIGNED CONTRACT WHERE I ACKNOWLEDGE THE TERMS AND CONDITIONS OF THE CLAIM OR THE VOICE RECORDING WHERE THE TERMS AND CONDITIONS ARE EXPLAINED IN DETAIL AND I ACCEPT THEM.
I have been communicating with Nthabiseng who is currently handling my claim and who is very rude. I have not received what I asked for from the company to date , only to be told that my claim is declined and that I agreed to the terms and conditions of the contract. ALL I NEED IS A SIGNED CONTRACT WHERE I ACKNOWLEDGE THE TERMS AND CONDITIONS OF THE CLAIM OR THE VOICE RECORDING WHERE THE TERMS AND CONDITIONS ARE EXPLAINED IN DETAIL AND I ACCEPT THEM.