Unfair ITC listing and pathetic service

Not surprised at the lack of accountability with Lewis Stores, two weeks ago I posted a complaint abt the incorrect ITC listing on my name and to date I have not recieved any feedback with regard to my matter getting resolved. My credit profile is still messed up even though I provided all the evidence they asked for to show that I never opened an account with Lewis Stores. All that they did was get some lady called Carol to call me and bluff me that she will escalate the matter. Since my post, I've sent Moira Suntelle, who was supposed to be attending to the matter numerous email follow ups and she just keeps making empty promises. I knew the call was a bluff to make it look like they care, but like I said in my first post, this matter was queried as far back as April 2019, but to date they are apparently still escalating it. What they seem forget is that I already have an email from them confirming that it was a ********** account, which makes it more hard for me to understand why they can't fix the incorrect ITC listing.