Unfair Business Practise

<p>Hi, regarding the reported matter, </p> <p> </p> <p>The client went to your Mdantsane, East London, Eastern Cape store on the 12/07/2017, spoke to the manager by the name of Amanda who showed him that his account balance is R19000, the client received a paid up letter from your head office but why is it still reflecting a balance at your mdantane store, when is this matter going to be resolved, because there is different stories regarding this matter, </p> <p>Unfair Business Practise</p> <p>Hi,</p> <p> </p> <p>I`ve send the below email and the power of attorney to your customer service department, but didnt get any feedback</p> <p> </p> <p> </p> <p>Good Day,</p> <p>Regarding the attached and the above matter(Luvuyo Dlova - account Number: 001922),</p> <p>I need to know why did Lewis let someone else buy on the above mentioned client`s account without his permission, authority or without him signing for the goods, the account was not paid and the client was blacklisted ********ly, also this matter was reported to Lewis and the client was promised that the matter will be resolved but up until today(29/06/2017) nothing has been done,</p> <p>I need a full explanation, I need this matter resolved and the client`s name cleared from all the credit bureaus urgently or the matter will be referred to the Credit Ombudsman/National Consumer Commissioner and/or the National Consumer Tribunal,</p> <p>I will wait to hear from you</p> <p><br /> Jul 3, 2017<br />1 week ago<br />Official business reply:<br />We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.</p> <p> </p> <p>Our reference number is: 573074</p> <p> </p> <p><br /> Jul 5, 2017<br />1 week ago<br />Official business reply:<br />Please be advised that this matter has been resolved amicably.</p>