Unacceptable delay in paid up letter

Dear Lewis Customer Service,

I am writing to formally express my serious dissatisfaction with the handling of my account, which was handed over to VVM for collection due to arrears. After settling my account, I was assured that a paid-up letter would be issued promptly. Instead, I have been subjected to a frustrating and unacceptable runaround.

On February 13, 2026, I was told that my paid-up letter had been sent for signature and would arrive shortly. However, when I followed up on February 16, I was informed that my account had been returned to Lewis for approval before the letter could be issued. This is utterly unacceptable. When it comes to collecting payments, I have experienced relentless calls and messages from VVM, but now that my account is settled, the urgency has vanished.

I expect immediate action on your part. I demand confirmation of when I will receive my paid-up letter, as well as assurance that my account will be updated with the credit bureau without further delay. The lack of communication and the ongoing delay in resolving this matter is both unprofessional and unacceptable.

Please treat this matter with the urgency it deserves. I expect a prompt response outlining the steps you will take to resolve this issue immediately.

Sincerely, Jabulani Ntuli *** 076****105