Unable to respond, Non Compliant with NCR

Lewis listed two credit bureau entries for one account. Now they only update the one entry on the bureau and the other one shows in high arrears for the same account. This is affecting my wife's credit rating negativly. I have been promised that they will get back to me but no one has contacted me. We have been struggling with this issue now for almost 3 months. Everytime they talk down to me on the phone and make it clear that they dont care what I am saying, they have the power and I must wait. No one is prepared to follow up on anything or pick up the phone to help the process along. Guess I should have expected this from them!