Ui19 requested on 2/11/2022 not received.

I am disappointed 2nd time around I really wished to write a good review because hellopeter is not about bad reviews we also write good reviews when we happy and satisfied with services but Lewis is not fair to me and I am unhappy it's the 2nd time with this experience I requested a ui19 from HR on the 2nd November 2022 and called head office ,they said it only takes 7 days to get it but today it's the 15th November 2022 and no response or any communication (branch at Vanderbilt) Hellopeter pls help me and I really wish to never ever need anything from this company ever I have been hurt and waiting too long.