mM
moegamatshuroedollie M

1 reviews | Active since Feb 2017

11 Apr 2017, 14:43

TV has been going in for repairs from 4th day of purchase

<p>Hi Good day</p> <p> </p> <p>i wouldlike to review an experience on behalf ofmy father,he purchased a JVC TV at Lewis Stores (town center Mitchells Plain) and after the first four days of purchase the TV has been giving problems we have been told that no exchange or refund was possible,before they attempt at reparing, the TV had then come back and has been working for just under a year thereafter the TV gave us black screen and over the last few months it has been going in for repairs and returning only to work for a 2 weeks max period, As if this was not frustraiting enough the last repair that was done the TV came back with a damaged screen and we are now told that the damages willbe investigated no feedback has yet been recieved(The guy that delivered the TV has not done proper checks to insure that the TV has arrived with no damage (My sister was present at the time so we only switched on the TV after we have arrived at home later that night)the TV has also suffered scratches and loss of manufacture branding *****swas also missing and all these were damages that gradually occured after everytime the TV came back from repairs,</p>

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Replies (3)
Lewis Stores
Lewis Stores's reply12 Apr 2017, 08:55
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 567553

mM
moegamatshuroedollie M's update13 Apr 2017, 09:10
Reviewer Update

Excellent follow up wegota brand new TV bigger one aswell

Lewis Stores
Lewis Stores's reply13 Apr 2017, 12:17
Official

Please be advised that the matter has been resolved amicably.