Trying to get ABC Robes replaced since January `15

We purchased (Cash) two ABC Robes from Lewis in Wynberg either late December 2014 or Early January 2015. At delivery the guy chipped the cupboard getting it upstairs and we also noticed the top sections cover doesnt stay up. (This has caused at least 2 knocks on heads/arms) This was noted on the delivery note.<br> It is now the 27th March 2015 and i am STILL trying to get an answer as to what is happening. From people leaving (Saayb - Not sure of spelling) and people just not getting back to me (Tammy and Anthony) i always have to call them back and nobody ever knows what the status of my query is. I will admit that Sonya was only informed yesterday or today.<br> My issue now is that due to this lack of service i do not want replacements, i want a refund and they can come collect their stock and i will go somewhere else. Now i am being told by Sonya that this is not possible? I do not agree with this as it is inferior quality goods and no service which make me want my Cash Back.<br> <br> Please advise.<br> <br> Jade Swartz