THIS MATTER IS BEING ESCALATED TO THE OMBUDSMAN,WE ARE CRYING ON DEAF EARS AND BLIND EYES BY COMPLAINING VIA EMAIL TO THE HEADOFFICE OF LEWIS!!!!!!!!

My mom has an account with Lewis, She is a pensioner and has been treated unfairly. January 2020 we compalined about the leaking fridge and we were assisted by a rude woman working at the Mzinto Branch. Ntokozo in finance dept. No one came to assist we were told there was covid. The second complain was lodged in July at the head office and emails were sent as per advise and instruction by person who assisted in customer care. I sent the mail on the same day and I also established they received the fridge complain and the complain about their rude staff. I went to the branch (Umzinto Kzn) myself a few weeks ago and was assisted by Charity(Finance) and assured me this would be dealt with and fixed asap. While we were there and she was going through records she told us that on her system it shows the fridge was once replaced on same year it was bought. We have never had the fridge replaced before, instead we are sitting with a fridge that leaks and rots the food inside ,yet we still have to pay for it. I have sent three email till to date no assistance from Lewis. This is the worst furniture store i have dealt with all my life. It does not respect it customer, the rudeness of the staff is beyond words. I am including ombudsman on this matter, my mom is a chronic pensioner who consonantly being admitted due to her health and doesn't need this. I am sure the ombudsman can assist on this account since we seem to be crying on deaf ear and blind eyes when we send mails to the head office.