THIS IS NOT YOUR CUSTOMER'S PHONE NUMBER. FIX IT!

You have been calling my sister (who is profoundly deaf) for someone else's debt at your Uitenhage store. I have spent much time trying to explain to your staff, who appear not to have been hired for understanding of the English language, that she is NOT Mr Ngesi and they demand that we supply HIS ID number to them in order to deal with the issue. Since we do not know Mr Ngesi, nor live in the area where he bought from your store, how do you expect us to achieve this? I have become tired and annoyed by speaking to people with an utter lack of understanding. FIX THIS PROBLEM AND TRAIN YOUR STAFF!