Third party claim

<p>So my mother drove my car and one of Lewis's driver jumped a red robot and drove into my mother, my brand new car that's only 4 moths old. So now the driver claims that he couldn't see as the sun was shinning in his eyes, really now? That's such a lame excuse, he was impatient as he couldn't wait for his turn. So 4 weeks later and my claim is not approve yet, there's no proper communication and I need to follow up the whole time to ask how far are they. I need my car urgently to be fixed by this week still, they keep on going back and forth now looking for addidtional documents after everything was already submitted to them. What can I do next to be heard?</p>