They do not want me to close my account so they can continue ripping me off

Bad customer service. I called many times to be assisted to pay remaining R4.62 and close my account but no one is assisting instead they keep quiet on the call and later laugh. I called the Nelspruit branch many time and the Lewis customer care line. Never make a mistake and open an account here you will really struggled they don't even care if you were a good customer. It is saddening what you guys are doing to customers