Their service is only good when you have to sign a contract with them but once you encounter a problem, you are on your own.

I am not happy with Lewis Store in East London, in Treminus Street i bought Sealy bed, it was delivered on the 02/08/2024 but 2weeks down the line i noticed that the matrass has change shape and on the 20/08/2024 i reported the matter, they told me its the Supplies fault i need to speek with the supplier, i did sent the pictures and Sealy came back to me and say they see nithing wrong with the matrass. I went back to Lewis to tell them that i'm not happy and i don't want this bed, they said they still have to contact Sealy but up to day i'm still using that bed. I have paid for 2 months the bed i'm not happy with. I thought maybe they will send atleast someone to see what i'm talking about but no they only become friendly when i get there, telling me to be patient, once i leave the store they never contact me with the progress, its more like they close my file.