The worst service, unprofessional staff and empty promises

My mom bought a tv on account with Lewis, she passed away and the account was closed. Soon after, the tv stopped working and I went to Lewis to request that it gets fixed under warranty. The staff told me they will send someone to collect the tv for repairs, within the next 7days. This was in April 2022. The person never came for collection. I called in to check what the issue was, they took my information and said they will revert after investigating the matter. A month later, nobody came back to me with any feedback. I kept following up, and received different excuses every single time. It has gotten to a point where they are just avoiding me. Nobody takes my calls and when I go in, they just keep me waiting without any assistance. At this point, close your stores because what's the point?