The worst service ever and has affected my life tremendously!!!!!super ****ed

Good Morning Lewis Stores I am Mrs Tarryn Williams account number 2909 I am extremely disappointed and fed up with your companies service I have laid a complaint with your business in December already and my complaint has not been resolved. I purchased a bed and waredrop, the waredrop that the drivers delivered was damaged and I contact the branch and informed them of this it took a whole week for your branch to come and collect the waredrop I informed the sales agent I wished to cancel the waredrop and she then informed me my purchase would need to be rewritten. I waited for this to be done and until I contacted your ahead office as I picked up on my credit score I was reflecting not paying a Lewis installment @ no point was I informed of having to make a payment as I was informed to wait for the rewrite now I see that this is still affecting me negatively and hindering my financial plans. I wish to cancel the purchase as I am within my rights according to the new agreement I have with Lewis stores because Lewis stores also took my bed that I was using I wish for my bed to be returned and you can come and collect your bed failure to do so I will be contacting the ombudsman. Please respond within 7 days of receiving this email otherwise I will contact the ombudsman to assist in force my right.

Thank You