The worst experience with Lewis carletonville furniture store westrand

My name is Boitumelo Makhutle I am a new customer at Lewis furniture store in Carletonville westrand merafong, I have contracted with Lewis stores in 2022 applying for a bed and laptop. The employee who assisted me with this contract is Puleng this lady helped me apply for goods at Lewis stores and misled me and withdrew information from me with regards to my account in terms of the bed I bought, the bed broke within the two weeks of purchase with springs out that could entirely be deadly to my life , I however went and complained about the bed and only got assistance after 2 months of claim where they only changed the base and not the mattress of the bed. After the exchange the bed broke again within the month of exchange then I contacted the store to formally complain about the same bed , the bed was changed again , but right now as I write this complaint the bed broke again and this time it only lasted weeks. I was went to store to meet the manager and report the matter and lay a complaint again but the manager told me that there is no solution to the matter and there's nothing that the store can do the bed is suitable for kids , of which the information was never given to me, the employee advised to buy the bed. The store Manager expects me to purchase a new bed while paying for the broken bed that is still in a guaranteed time. I was misled and taken for granted by the store and this is unfair.