BZ
Banele Z

1 reviews | Active since Oct 2017

21 Jul 2020, 13:31

The Disrespect and most appalling service ever

Never have I gotten such appalling service . I did an application for credit With Lewis Roodeport and I was told that I need to make a deposit before the items can be taken. I made the deposit and the service I got after was a disgrace to someone who is trying to run a business to have such people working for them. I kept calling to know when I would get the items and I was taken from pillar to post . I called asking to speak to Lebo as I was communicating with her and the woman that answered the call by the name of Nokhula was soo rude . I was told this is a company line and I just can’t say ‘Hi Lebo’ . I told her you can’t speak like that to a customer and there’s a reason why I want to speak to Lebo . She carried on with her rude self and I was told she just said the things she said and there’s nothing I can do about it and she hung up . I really don’t understand how someone can speak to another person like that especially being a customer . I called again and when ever she heard me say hi she would hang up . If I were running a business I would never have people like Nokuthula working for me . I would never ever recommend anyone to purchase from lewis . I called the call centre and after taking my ID number they put me on hold and they hung up too . I called again and they hung up . All I want is my deposit back and I will do business with a furniture shop that values they customers not treat them like how Lewis did

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Replies (3)
Lewis Stores
Lewis Stores's reply21 Jul 2020, 15:20
Official
Thank you for bringing the above to our attention
Lewis Stores
Lewis Stores's reply29 Jul 2020, 11:40
Official
Dear Sir/Madam,

Please be advised this matter has been amicably resolved

Yours faithfully,

Lewis Stores
BZ
Banele Z's update31 Jul 2020, 08:16
Reviewer Update
I was called by Carol on a daily basis to update me on the progress and if it wasn’t for her I was really going to take my business elsewhere . Carol is a true reflection of how customer service should be done and I am soo happy . Thank you soo much we need people like you