Thank you Carol

I'd like to send a speacial thank you to Carol from Lewis customer care for resolve my issue that has taken almost a year to rectify. Carol took ownership of my issue and ensured that it was rectified within 4 working days.

However, the bad taste that's been left in my mouth by the fellow Lewis staff members at branch level is permanent and unforgettable. An issue that took only 4 days to rectify has cost Lewis stores a potential loyal customer, due to lack of customer relations and professionalism.

Once again a big shout out to Carol and her management team for such amazing efficiency, professionalism, prompt response and compensation received.