Thabang Kola Complaint with head office Acc 105271

Dear Lewis Group,

I write this email with reference to my Credit Limit complaint.

I am very much disappointed on the basis of your treatment towards your client’s, on the thought of being your existing client since from 2014 or so, this is the kind of a treatment I am getting from the Lewis Group,

On the basis of being an existing client with the very same interest of taking your NIKITA CORNER 2 MOTION LOUNGE SUITE which was then R 19 999.99 and now on promotion for R 17 999.99 I app**** online which your online your system said ‘’Congratulations Mr Kola You can buy for R 153 700.00 (Attached is the message I got on the 02nd March and Today the 06th March) which I then went to your Randburg branch and was assisted again, not for the first time by Charity and Kea mostly Kea who’s always happy to assist, however, was advised that there’s only R 16 600.00 left on my credit to utilise, requested the store to assist to contact the head office to increase my Limit to the value of the NIKITA CORNER 2 MOTION LOUNGE SUITE which I was also told that it will be on promotion from the 06th March being R 17 999.99.

This process was done by Charity who contacted me and advised that the Head office has refused to increase my limit,

‘’To whom (Head and Seniors of Lewis) reading this mail, Thabang Kola ID *** has been your existing client from 2014 , I have again returned to do business with you took goods to the value of R 32 500.00, with the assistance of your staff at the same branch I have been an existing client with from 2014’’, you have refused to top up my limit with R 2 000.00 to allow me to buy a product of my choice being the NIKITA CORNER 2 MOTION LOUNGE SUITE for R 17 999.99, Is this a manner how you treat your client’s in every aspect of the business?

On what basis would your online system tells me that I can buy for R 153 700.00, yet you come back and refuse to assist an existing client with a top up which technically from R 16 600 Credit Limit left + R 1 399 Top up = R 17 999, this is what you are refusing to assist me with a mere R 1 399.00? how frivolous, your treatment is towards your client,

In a nutshell I am basically being told to take my business elsewhere if I do not want to buy something less than my choice of product being NIKITA CORNER 2 MOTION LOUNGE SUITE for R 17 999.99 out of a buying power of R 16 600, If only I knew your treatment and mission is to have a less sight towards your existing client’s needs, with good payment records on your books.

I previously logged a complaint against your Treatment as head office, you do not have the heart to listen to what a client need an assistance with, my second, third, fourth experience with you guys as the Lewis head office has been Frivolously outrageous each time your Randburg Branch staff needs assistance with my account they are being pushed from pillar to post, which has to come down to me writing long emails like this just to get your attention and assistance when you can easily have your team at your branch to assist me while the walk with a smile to proudly come back and do business with The Lewis group,

But instead each time I find myself writing hello, petter complaint, It happened with the interview calls I had to get, it happened with the Cash back I had to get, now is a request for a top up of R 1399.00 which again Charity contacted you guys and requested an assistance with, and she was told that it can never be done I should buy with what I have,

Today I spoke to Mckayla Adonus who asked me to hold on the she left me hanging on the phone I had to drop the call then I called and spoke to Tony Maluleka, Mckayla Adonus who told me that a consultant will investigate, what I want to know what is there to investigate when you have my complaint already logged by Charity from the Randburg store? Instead of listening to her concerns because she has the client’s best interest at heart you declined her request on the go, yet when I lay a complaint I am being told a consultant will investigate.

Can I have the above and attached read carefully because it still does not make sense as to why your online system says I can buy for R 173 700 yet my request for a top up of R 1 399.00 or R 2 000 as Charity requested has been declined.

I want to understand how? How can this possibly R 173 700 that turned down to decline of R 1 399 top up?

I trust my complaint and request will be treated with respect instead of being treated frivolously with shame.

Kind regards Thabang Kola