Terribly service

I am writing this review to complain about a poor service that i received yesterday at the Lewis WESTSTREET branch yesterday. I was sent by my mum to make a payment for her account.

I was assisted by an Indian guy whome i forgot to take his name, according to the consultant at the store, it was a short payment.

He checked on the system and advised that the account was not opened on their branch and refused to assist me.

He further accused me that the reason i choose to pay on this speicific branch was due to a short payment i going to make. He then chased me away and said i must go pay at the Russell branch where the account was opened. This was shocking to hear, he embarrassed me infront of other customers and his colleagues. Is this a Lewis policy that customers need to assisted strictly where the account was opened?, is this the manner that Lewis treat customers?..

I will never be a customer of Lewis, the service it shocking.