terrible service but Im paying their insurance why

My Brother and I bought a kitchen unit for my mother, recently the doors broke, we went to Lewis Secunda three month back to report the incidents, the lady by the name of Lesley, she check if the unit is insured and yes the unit was insured and then she promise that she will send somebody to take a look... we waiting the whole week nobody I call her she said she is waiting for the new unit to replace this one.. when I go to the shop I spoke to a manager she said they were suppose to log my complain in the system, so the very same Lesley now log the complain on the system saying she will send somebody to take a look.. TILL TODAY NOBODY..<br> <br> I've called her, I've talked to her, but she is not even have a heart to understand how is like to have a broken doors hanging in your kitchen for 3 months and she is not doing anything about that and the Manager .<br> <br> This is the warning to others that even if these shop make you to pay the insurance it is for their benefit (look and my situation I don't even know what to do now.<br> <br> It is very sad to see people who are suppose to give you service and help, don't even care, but every months I must pay my installment (WHY)<br> <br> very angry customer