Terrible Service at Lewis Stores

We bought couches at the Sebokeng store around February 2021. In March, we reported defects on two couches of the set of 3. The couches were only collected in June/July for "repairs" and no alternative coaches were left for us, after the store rep had told us that there would be. About 2 or 3 weeks later, the couches were returned, and they were not repaired. Month in and month out, we have been to the store requesting that they repair our couches, and we are always told that the store manager is not in to assist us. Today, 1 December 2023, is the last day of the store's debit transaction for the said couches and we have still not received any assistance regarding the repair, despite having paid an insurance fee this whole time.