Terrible Service

Good Day

Wednesday i called at 8h26 to get my settlement letter on my lewis account and i spoke to a Gentlemen by the name of Roche and he advised me that i will need to send an email to get the settlement which i did , i send a follow up email at 10H21 and contacted Roche again on wednesday after 12h00 and he promised that i will have the settlement letter in my inbox before end of wednesday the 20th March 2024 .

Today is Friday i don't have any settlement letter in my Inbox and i contacted Roche again this morning and he was not very helpful , he said again that i will get a settlement before end of today , i asked to speak to his superior and he said the superior is on the line so he put me on hold , i waited on the line for few minutes and he came back and said the superior is on Tea Break and i said il wait and he hung up the call on me .

i find this very unprofessional and disrespectful. He was very rude and unwilling to assist me, Can i get ny settlement letter

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