Terrible experience

I had the worst experience with Lewis stores, oudtshoorn. I bought a bed at the beginning of this year, while I was staying in oudtshoorn, but asked if they could get one of the CPT branches to deliver it to my daughter in CPT.

They told me that it was out of stock in Cape Town and they would deliver when it was back in-stock. I waited for the bed for over three months!

In March I contacted them to give me a refund instead, they said that it would be processed. It’s MAY and I am yet to receive the bed that I paid for in CASH or a refund.

I’m really disappointed and will not be buying anything from Lewis ever again. I have advised my family and friends to do the same because their customer service is terrible. I have contacted them about the matter multiple times but all they do is take my number and promise to call me back.