terrible customer service from lewis store

I Have always admired lewis store but I can't say the same after the terrible customer service i received from the store. I bought a bed cash on the 25th of November 2020 and even though i was told that they deliver same day I received my bed on the 30th of November 2020. On the 7th of December 2020 I reported that the bed was in bad condition and nothing was done about it, I then went to report the matter to the store and still nothing happened. I decided to report matter at their CPT offices hoping that something will change and my matter will receive attention but still nothing is happening. its 3 months later, i am stuck with a sagging bed with a broken base and on top of that no one gives me updates on the matter and I am not even sure if my matter is even been attended to. Lewis sent someone to come take pictures sometime last week and still no updates and even worse when you call their offices they don't even provide you with time frame or proper feedback on your matter. I have never received such bad service from any store like Lewis in my life, it would really be nice if i could get a refund and buy a bed elsewhere as i cannot be sleeping on this sagging thing